Delivery & Returns
Free delivery to UK Mainlands!
Delivery Service is free within UK Mainlands. Scotland, Devon or Cornwall are excluded
Please check delivery charge to the following postcodes:
Devon / Cornwall
TR, PL, TQ – £80
EX – £40
DG, TD, KA, ML, EH, G, FK, KY – £60
PA, PH, AB, DD – £80
IV, KW – £120
SA, NR – £40
LL – £70
Also for a reason the delivery to above locations may delay by one week from actual estimated delivery time that appear in your order details. We do not deliver to Ireland and Islands.
1. We provide free delivery and couriers are not obliged to carry goods inside, into the lift or upstairs. the courier will provide ground floor door delivery to the main door of the building. you can pay extra £20.00 cash on delivery for carrying service in which case item will be placed in the room of your choice providing there is sufficient access. Seller does not send invoices for this service , it is to be paid cash on delivery.
2. Please provide contact number after or during checkout, leaving message or note to the seller.
3. Most of our products are flat packed for self assembly. the assembly service is at extra charge of £30.00 cash on delivery.
4. The delivery service will contact you at least one day prior to delivery. In case you confirm that you will be present at the delivery time and then dont turn up we will rearrange the delivery for extra charge of £30.00
Any order may be cancelled at any time between the date the order was placed and 10 working days days prior to estimated delivery of the goods.All items must be thoroughly checked during delivery with the courier present. If the item is damaged or does not fit the description, it must be reported to the courier immediately. We do not accept complaints for the item’s exterior damage, as we expect it to be inspected thoroughly during delivery. You will be required to sign a document agreeing to do the checks.Please note that if there is any damage during delivery or manufacture fault report to the seller providing images also the faults that stated in a first place must be only faults of the item that is to be returned.
We do not accept return of the goods that have been left outdoor to collect.If the buyer have changed mind with the purchase for any reason they may contact the eBay seller to notify them that he wishes to return some or all items of the original order.In this case Buyer must arrange and pay for return of the goods and/ or will be refunded the full buying price less the cost of delivery ( where free delivery is offered the true cost of delivery will be deducted- receipt, invoice of delivery cost can be provided)
Goods must be returned to the seller in the same conditions as received and in their original packing. If original packing is not available, we will incur £20 charge for new packing service. We can advise you to keep original packing material for your own best interest.Refunds will be issued within 7 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund of items are returned damaged.We reserve the right to refuse return, when items are damaged, already assembled or pre-assembled, not suitable for sale as a brand new one or properly packed at the moment of completing return.
Mattresses can be returned it they have not been unpacked.